Bureau Veritas will certify the hygiene, disinfection and quality standards in all operational processes. Travelling will be back soon - Meliá Hotels International Cuba A takeaway service allows customers to enjoy their food wherever they wish (beach, room, etc.). • We’ll give you up-to-date information before you arrive so you can travel safely and confidently. In consequence, for example, tier reviews that were due on March 1, 2020, will now be carried out on March 1, 2021. We’ve thought of every detail to ensure your safety while you’re staying at Meliá Cuba. Soon you will be able to look at everything in your private area at www.meliarewards.com. Some exclusions may apply. Finally, we extend the expiration of the points that were to expire between March 1 and June 30, 2020, for 3 months. Example: cushions, plaid, etc. Cleaning will always be done when the customer is out of the room. The membership tier will remain unchanged even for those members who do not meet the minimum stays, nights or points requirement to remain in their tier. From MeliáRewards we want to remind you that we are still here for you and, that is why, we want to minimize the impact of this situation by extending the benefits and advantages of the Silver, Gold and Platinum levels for another year. See 1,760 traveler reviews, 1,511 candid photos, and great deals for Melia Punta Cana Beach Resort, ranked #24 of 167 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. • All necessary protection items will always be available. We guarantee the security and protection of your personal data. • We’ve paid special attention to our employees’ new working scenarios. In consequence, for example, tier reviews that were due on March 1, 2020, will now be carried out on March 1, 2021. • We’ve implemented intensive training programmes for our employees. We have adapted our hotel operations to the highest health and safety standards under the Stay Safe with Meliá programme certified by Bureau Veritas, guaranteeing the quality of protocols and compliance with their implementation in Meliá hotels. Sign up now! • We’ve ensured a safe distance by reducing the capacity in hotel lounges and other areas, redistributing spaces and service schedules, and providing appropriate signage so you can enjoy every part of the hotel without worry-free. Check the specific conditions for each booking as some exceptions may apply in some hotels during high-demand periods and may require cancellation further in advance to avoid cancellation fees and penalties. Based on these principles, new cleaning, hygiene and social distancing measures have been developed to allow the opening of our hotels within a framework of confidence and safety. When using the email to contact, we need you to identify your reservation in the Subject field with this information: check in date and booking reference (SUBJECT: LOC XXXXXX - DAY/MONTH/YEAR). • We’ve improved our health and safety protocols with more frequent and thorough disinfecting of all areas, especially critical ones. The membership tier will remain unchanged even for those members who do not meet the minimum stays, nights or points requirement to remain in their tier. Cancellations can be made between 1 and 7 days before the scheduled arrival date. Meliá Hotels International is very much aware that events related to the COVID-19 coronavirus and the intense amount of information it is generating requires us to make an extra effort regarding transparency, openness and proximity with respect to everyone who has placed their trust in our company. All paper and stationery in the room will be eliminated and a digital directory installed on the TV and the Meliá APP. We have adapted our hotel operations to the highest health and safety standards under the Stay Safe with Meliá programme certified by Bureau Veritas, guaranteeing the quality of protocols and compliance with their implementation in Meliá hotels. customer experience transformation programme. We are receiving a high volume of calls and emails in our Customer Service Center, please contact us only if your reservation has check in date in next 72 hours. Remember that your points do not expire if you make a movement every 12 month in your account. Installation of protective screens in reception and in the dining room services. Thanks in advance for your comprehension. No cancellation fee as long as more than 48 hours’ notice is given. • We’ve removed decorative items, stationery and other items that do not adapt to new health protocols. We use cookies to offer you a better browsing experience. Bureau Veritas will certify the hygiene, disinfection and quality standards in all operational processes. As of May 21, 2020, if customers are affected by travel restrictions in their country of origin or the hotel they have booked is closed for the expected dates of the stay, Meliá offers you the chance to change or cancel the booking under the following conditions: For individual bookings made between March 2 and October 31, 2020, customers can cancel their booking up to 24 hours before the date of arrival without any cancellation fee or penalty. Right now, and until October 31, 2020, all the rates that we currently have on sale can be cancelled at no cost. A new signage system to inform customers and indicate how spaces will be used and the need for social distancing. A protocol has been defined for laundries for washing and collecting linen during the stay and after the customer’s departure to avoid contamination. Before customers arrive, they will be contacted and told about all the measures being taken and what their stay will be like. Given the extraordinary situation created by Covid-19, Meliá has devised an operational transformation strategy based on the following premises: Reduced contact in interactions between customers and employees, Optimisation of operational processes, simplifying and digitalising the service, Adaptation of our brands to new paradigms and customer needs. The bathroom waste bin will remain and must have a lid, double bag and non-manual opening system. Prices include taxes. Training in food hygiene and health standards prior to opening for all employees. The program has 4 levels: White, Silver, Gold and Platinum. If you have forgotten your password, please enter your email address to be sent a new password, REGISTRATION IS FREE AND ONLY PROVIDES ADVANTAGES. Please note that the criteria in this document are therefore subject to change over time. May exclude periods with special event restrictions or peak demand weeks. We hope to see you soon. If the booked hotel is itself quarantined during the guest’s stay, the hotel will abate or return any payments the guest would otherwise have to make in the proportion corresponding to the date on which quarantine is ordered. If this is not possible, we offer 100% flexibility to postpone your reservation up to 24 hours before arrival: you may choose a later date until December 31, 2021 and on which the reserved hotel is operative again and offers the same terms and Meliá will extend the current MeliáRewards membership tier for one year for Platinum, Gold and Silver members whose tier review is scheduled for between March 1, 2020 (from February 1, 2020 for members from Greater China) and December 31, 2020. If we are forced to close the booked hotel for the dates booked, we will offer alternative accommodation of the same or superior quality in another of our hotels. For group bookings with arrival date before October 31, we offer 100% flexibility to change the dates without any booking management fees up to December 31, 2021, regardless of the date the booking was made. We’re giving you a new start in fully renovated facilities where you can enjoy reinvigorating experiences in harmony with your surroundings. At Meliá Cuba we’re really looking forward to welcoming you to the Caribbean’s largest island again. Meliá will extend the current MeliáRewards membership tier for one year for Platinum, Gold and Silver members whose tier review is scheduled for between March 1, 2020 (from February 1, 2020 for members from Greater China) and December 31, 2020. May exclude periods with special event restrictions or peak demand weeks. Stai al sicuro con Meliá Aiming to optimise the flow of customers and reduce food handling. Installation of protective screens in reception and in the dining room services. A space management tool has been implemented to reduce capacity in restaurants, meeting rooms and swimming pools and manage bookings to guarantee social distancing and personal space. All these changes are being applied in our systems automatically.