The username and password combination used for that account was years old, and had been the same ever since pokemon Black and White came out.
TIP: Add pokemon.com to your contacts or address book to prevent future messages from going into your spam or junk mail folder. To change your email address: Log in to your Pokémon Trainer Club account. The worst of it is that I think they used some of my coins to buy an egg incubator and they changed my in-game name. I forgot my Pokémon Trainer Club password. IMPORTANT UPDATE Someone got their account back!
Click Change Password. I first received the automated reply Aug 16, saw a merging of my support tickets on Aug 19, then received an email that requested information to recover my account.
Hoping for a reply soon. Country/Region With a Pokémon Trainer Club account, you can: Log in to Pokémon apps, sign up for newsletters, and more! conversation only when you switch back to the current app. People want your account. As of 1:30pm this afternoon, the Pokemon support system changed the account's email back to mine and provided me with a reset password link. You're navigating to a different app. Can I link my Pokémon Trainer Club account to Niantic Kids or Google accounts or transfer … I was able to change the password right away but it took a little bit for the system to update and allow me to log into the game with the new password. Keep us updated. Niantic Kids: Visit this page to learn how to reset your parent or child account’s password. The problem here is that they’re positioned to be helping kids (and 30-somethings letsbereal) to develop good passphrase habits. Jump to content. I haven't been locked out of my PTC account but overnight my Pokemon go account which uses PTC was hacked. im in the same situation Y_______________Y. For further assistance with Pokémon Trainer Club, you can reach Pokémon support here. As of 4:30pm I was able to successfully log in to Pokemon Go! Just changed my password. This also just happened to me this morning at around 12am. Verify Age Create Account Verify Email ALL FIELDS ARE REQUIRED. You'll need to submit a Support Ticket, and request it. Please enable cookies from your browser's settings to contact us. If the issue persists, try closing and reopening the Pokémon GO app.
Thank you for helping out a fellow trainer @Frank10000000 with such a great comment. We now have 2 people here that have successfully gotten their accounts back. Please note that these websites' privacy policies and security practices may differ from The Pokémon Company International's standards. Your account password is maintained by your login provider: either Google, Facebook, Apple, Pokemon Trainer Club, or Niantic Kids.
I don't know if this is a huge thing or not, yet, but with the increase in players selling their Pokemon GO accounts, hackers seem to have gotten the idea too. [UPDATE] I've actually received a response from the Pokemon Company!!! With a Pokémon Trainer Club account, you can manage your Pokemon.com profile, play the Pokémon Trading Card Game Online, and much more!
Pokémon Trainer’s Club. Support for Pokémon GO; How do I change my Pokémon Trainer Club account password or email address? Sigh. My account is mostly fine. There is only one way to do it though. The last one was a fresh email with the subject "My Pokemon Trainer Account has been Hacked" on August 16. Edit 8/19: 16 people so far on this post, I believe, that have had their accounts stolen. I suggest people change theirs to avoid the same fate. I also filled out 2 separate support inquiries on Niantic's website, 1 for just general support and the other being log in trouble specific (https://support.pokemongo.nianticlabs.com/hc/en-us/requests/new?ticket_form_id=265607). Let us know if your account is fine or if you've had anything stolen from you. How do I retrieve it? Please switch to a modern browser like This is a required field . Please reload and try again.
You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your network connectivity is poor. So, basically; Just change your username and passwords, if you've had your accounts for a long time. I had sent my first email to the support@pokemon.com email they told me to, and that's the one they replied to. I have had my account since Pokemon Heart Gold and Soul Silver, never changed any of the information since. Just in case people need it, someone on the Pokemon GO post asked for source, so here's a cut together image of two of the emails. And a clarification: I'm not saying that I think that the Pokemon website itself leaked. Your browser's cookies are disabled. Click continue to open this form in a new tab. I've sent a 3rd e-mail over the weekend but sadly got an automated response for a duplicate ticket earlier today (seems like they don't respond during weekends?).
If you happen to find your Trainer nickname, please. Also try to email techhelp@pokemon.com as that's supposedly where they handle "account issues". I forgot my Pokémon Trainer Club user name. Here's hoping that all the stolen accounts still have their high level pokemon as well (I mean it would be in the hacker's best interest too to keep them).
Date of Birth. Check to ensure your mobile device has a strong network connection, or wait a short while, then try logging in again. Now am working to change my in-game name back with the Pokemon company and/or Niantic. >> Once in the Support Portal, sign in (upper right). So far I only know of my own case, but almost all of my friends didn't use their Trainer Club accounts for Pokemon GO, and a majority of them have never used Trainer Club for Global Link like I have either. Happened to me as well two days ago, noticed yesterday. From the Pokémon Trainer Club sign-in page, select the Forgot your password? See what they sent me below. Please refer to the support response below for additional information required to continue addressing this ticket: We would be happy to assist you in recovering your account. By I did use Pgnexus IV checker at one point so I don't know if this adds fuel to that fire. r/pokemon is an unofficial Pokémon fan community.
Did you receive any automated reply (from Techhelp, for example) before they resolved your problem? Incidentally, how did you find out the address was changed into a Russian one? Pokémon Trainer Club: visit the Pokemon Trainer Club website to reset or change your Pokémon Trainer Club password. -Have you ever installed the Pokemon GO APK on your phone? They posted an image of their email chain, if anyone wants to attempt to send the same sort of chain, please do, and respond back if you also get your accounts back! Chrome, In the meantime I have also requested to get a refund from iTunes for my purchase and tried twice to leave a negative review on the game stating no support for account hacks and linking back to this site.
I've only contacted support so far, but I imagine they will forward me to techhelp based on what I read here. So, basically; Just change your username and passwords, if you've had your accounts for a long time. That's great!! It hasn't posted my review so I am following up with iTunes to see why.
The Pokémon Company International Support Team. Edit 8/16: Here are my first email from them and first panicked response, I can grab second email from them and other responses if people want to see. If we could make some more noise and get some more people involved somehow, the pokemon company might pay more attention, but I don't exactly have a great online following to spread the news to. Not seeing anything missing and I hadn't connected the account to any cards so no charges. Thanks for pointing that out - though I'm kind of sorry it's not just me.. If you don't mind answering the following questions, it would be much appreciated! They answered my first email to the support email, but they said I sent it to the wrong place. ###Do not refresh this page - PREVIEW ONLY, Report in-game locations in Harry Potter: Wizards Unite, Report in-game locations in CATAN - World Explorers. Unconfirmed report of pgnexus.gg possibly stealing passwords? I haven't heard back from the pokemon company yet, and I don't think it'll be too hard to get my account back, but this is a warning. >> Click Customer Service at the bottom of any page. Please note that these websites' privacy policies and security practices may differ from The Pokémon Company International's standards. The email about the account email being changed was in Russian, so at least in my case it seems like someone from Russia stole it.
I used the same one for everything back then, but I barely used my pokemon.com account, so I didn't really consider changing it. Press question mark to learn the rest of the keyboard shortcuts, https://support.pokemongo.nianticlabs.com/hc/en-us/requests/new?ticket_form_id=265607. Did you manage to get it changed back?
If this change was made in error or without your permission, please write us at support@pokemon.com or visit pokemon.com/support.
Having trouble accessing your Pokémon GO account? But this is important, and I think the people on here would be affected more. My physical games are also being synced with that account as well. It's been nearly a month since this happened to me, and it's been a good 16 days since I sent my last email. We're sorry for the inconvenience. Thanks for the heads up. I'm still waiting to hear back from them. Frank10000000, July 6, 2019 in Other Pokémon Topics, Can someone tell me how to change trainer club account screen name.