It was so lovely to see him when we checked in and he does make you feel like you are coming home. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical and unforgetable moments. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. He is absolutely amazing and cannot do enough for you or any of the other guests. Yes, dry cleaning and laundry service are offered to guests. Now £173 on Tripadvisor: Gran Melia Palacio de Isora Resort & Spa, Alcala. Airport shuttle. This was the only time it was open during our 10 day stay. El Gran Melia Palacio de Isora Resort & Spa, situado frente al mar, en Alcalá, ofrece una piscina infinita grande de agua salada con zona de hidromasaje y acceso directo a la playa y a las piscinas naturales de agua salada. Many travellers enjoy visiting La Fuente de los Tres Chorros (8.6 miles) and Casa Fuerte (8.6 miles). Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. The instalations are brutal and the situation of the hotel creates wind currents that avoid hot to get in it. Thirdly, even though the kids can’t use the family pool they are charging 15 euros PER PERSON to use the warm spa pool. We would like to begin by thanking you for taking some of your valuable time to share your review and for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. Great location. Monica - Cleaner in our villa - Monica looked after us so well especially with her extra duties to keep us safe during Covid. Try again, “Everything was fabulous! What are some of the property amenities at Gran Melia Palacio de Isora Resort & Spa? Relax on the sun terrace poolside and enjoy refreshments from the Oasis Pool Barthroughout the day. All rooms boast deep soaking bathtubs, free WiFi, a furnished balcony and an iPod docking station. Highly recommended! Click here to learn more or control your settings. So just want to make sure others are aware. One person which I would like to make a final mention of is Gala. Gala is the new Director Manager of the Red Level and joined the team this year. I asked for a pink gin at the bar and the bartender said it was €8! However, on a plus note the staff were all brilliant, the rooms are lovely and clean and the hotel is beautiful. I certainly felt extremely safe and was able to relax and enjoy the amazing surroundings. Trust me, book it and you will not regret it.. it will exceed your expectations. Large garden areas and a small beach outside of the main complex”, “Very comfortable
Staff extremely helpful
Very good and spacious grounds”, “At breakfast there was not as much variety as some other hotels of the same rank, but the cooed breakfast was fresh and hot Very elegant in the main areas. All distances are measured in straight lines. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. - Staff is friendly and helpful but most of them only speak Spanish. We are looking forward to welcoming you soon. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. This email address is invalid. loveholidays acts as an agent in respect of all bookings made on our website or by telephone. Awesome vibe. The staff were excellent. Please check your booking number and PIN and try again. They are also applicable regardless of the sentiment of the comment. If there was anything more than 5stars, Gran Melia Palacio de Isora Resort & Spa will definitely get it!!! For all bookings, your contract will be with the applicable Service Provider of your chosen Travel Service (who may be the principal or the agent of the principal) and loveholidays acts only as an agent on their behalf, except where we state to the contrary in the terms and conditions. We had the most amazing tasting menu with fabulous wine. See 1,931 traveler reviews, 1,979 candid photos, and great deals for RedLevel at Gran Melia Palacio de Isora, ranked #1 of 2 hotels in Alcala and rated 4.5 of 5 at Tripadvisor. Dreadful. There was literally one restaurant (Oasis) open for lunch, snacks and dinner the entire 10 day duration of our stay (with no menu change) and many of the options on the menu were supplement, had to pay an extra €4-12. After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account. I did not want to leave. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. We have already forwarded your comments to our area supervisors in order to detect any area of improvement in the aspects you mentionned in the review, since we believe that our guests’ opinion is the most important tool for our daily amelioration. The buffet is first rate as are the cooked on demand dishes, service was again first class (thank you Lucia). Kind regards, Alejandro Naranjo Guest Experience Manager, Hotels near Gran Melia Palacio de Isora Resort & Spa, Gran Melia Palacio de Isora Resort & Spa Rooms, Gran Melia Palacio de Isora Resort & Spa Pool, Gran Melia Palacio de Isora Resort & Spa Gym, Iberostar Grand Collection Hotels in Tenerife, Tenerife Adults Only and Adult Friendly Hotels. Fifthly, even if I was a young glamorous couple, I would not stay here - the queue for the bar is 20 mins and there are no sun, Dear guest Pinkerton, Thank you for sharing your comments with us through TripAdvisor and for choosing our resort for your holiday. We were moved to this hotel from the Hard Rock due to it being closed. Kind regards, Alejandro Naranjo Guest Experience Manager. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. There is also a huge SPA. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. He is funny, polite and very professional. Best regards, Alejandro Naranjo Guest Experience Manager, We stayed here in March (our 4th visit) arriving just three days before Spanish lockdown. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. After the meal we did ask Jose if we could meet the chef to give our personal thank you. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, Screens or physical barriers placed between staff and guests in appropriate areas, Guests have the option to cancel any cleaning services for their accommodation during their stay, Property is cleaned by professional cleaning companies, Guest accommodation sealed after cleaning, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, All plates, cutlery, glasses and other tableware have been sanitized, Food can be delivered to guest accommodation, Special diet food available (vegetarian, halal, kosher, etc. Kind regards, Alejandro Naranjo Guest Experience Manager, This is an adult only hotel within the Gran Melia at Palacio de Isora and gives full access to the main resort plus the exclusivity of Red Level. Jose has been a member of the team for all of the years that we have been going to this hotel.