No information is lost! Vous avez encore des questions? Assessment 2: Planning the Fieldtrip. Reviewed in Germany on September 23, 2018. Reichheld makes a strong rhetorical case for his ideas, but is weaker on supporting evidence. Fulfillment by Amazon (FBA) is a service we offer sellers that lets them store their products in Amazon's fulfillment centers, and we directly pack, ship, and provide customer service for these products. The NPS counts a 10 answer and a 9 answer as equal. 3. Reflection: Can religion help end conflict? Use very simple rating scales (Yes/No; Very Good/Somewhat Good/Not Good; Excellent/Good/ Fair/Poor). Copyright© 1997-2020 Decision Analyst, Inc. All rights reserved. How does culture express time and place? Isn’t a 5 answer better than a 0 answer? 4. D'autre part l'auteur nous explique que les clients ont horreur des enquêtes à cause du nombre de questions alors qu'avec le NPS on n'en pose que deux. He may be reached at 1-800-262-5974 or 1-817-640-6166. Please try again. The Ultimate Question is a must read! 3. je voulais savoir si vous connaissez des sociétés qui prennent des élèves en alternance dans le domaine de la comptabilité? Consider how you would draw or design each point of view. 2. After seven and a half million years of pondering the question, Deep Thought provides the answer: "forty-two. Is the global trade of chocolate fair? comment détermine ton le résultat à partir des éléments suivants : capital, clients, fournisseurs, actif immobilisé et banque . We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. How do tropical rainforest systems work? 1. Need assistance from a court martial lawyer? Si oui, est-ce légal? Gonzalez and Waddington defend Army, Air Force, Navy, Marine Corps, and Coast Guard cases in the US, Germany, England, Italy, Spain, Sicily, Europe, Turkey, Bahrain, Kuwait, Iraq, Cyprus, Korea, Hawaii, Guam, and Japan. 2. If you have little time or money but need to put a plan in place, this is the place to start. 8. Assessment: Artists, Culture & Expression. How did the scientific origin story develop? It was later revealed that part of the Earth supercomputer was compromised by the Golgafrinchans, whose arrival wiped out the population of humans on the planet. Idea is great, but not enough for a book. What did Muslims think about the Crusades? Your recently viewed items and featured recommendations, Select the department you want to search in. 4. Isn’t a 10 better than a 9? When Deep Thought asked, Loonquawl and Phouchg were unable to say what the actual question was. These were the assertions in the book The Ultimate Question by Fred Reichheld, a Bain & Company consultant. 6-7. It’s clear and easy to understand. He then thought for another 10 million years about what the question was. If you're a seller, Fulfillment by Amazon can help you grow your business. Unfortunately, no one knows what the question is. Besonders imponierend ist wie Reicheld aufzeigt, wie wenig das Management eigentlich mit Kundenmeinungen und klassischen Umfragen anfangen kann und wie diese (teilweise) unbewusst zum Schaden des Unternehmens manipuliert werden. Due to this, they attempted to form some possible questions as they were preparing to take Arthur's brain, such as the following: Having returned to the supercomputer Earth, albeit in a prehistoric stage, Ford Prefect got Arthur Dent to randomly pull Scrabble tiles out of a bag, revealing information in his unconscious (Marvin announced that he could see the Question imprinted in Arthur's brainwaves). The labeling of the scale’s endpoints (Very Likely = 10 and Not at all Likely = 0) are clear and understandable. It has been noted that in base 13, 6 multiplied by 9 will equal 42. You're listening to a sample of the Audible audio edition. There's a problem loading this menu right now. 2. The books, the publicity, the conferences, and the favorable press have elevated NPS to almost mythical status, the holy grail of business success. Long, complicated scales should be avoided. 6 feuilles A4 (pliées), ça pèse plus ou moins de 20 g ? 5. Save the “ultimate question” or that inference for when you make your argument. 4. Great for the Do It Yourself Marketing Person, Reviewed in the United States on January 17, 2016. What is the meaning of life, the universe and everything? Assessment: How can we share our learning? Copyright © 2014 by Decision Analyst, Inc. 7-8. The questionnaire should almost always begin with an open-ended question to give the customer a chance to tell his/her story. http://www.loebner.net/Prizef/In-response.html. This open-ended prompt gives the customer the opportunity to explain and complain; it communicates that you are really interested in the customer and his or her experiences; and it conveys that your company is really listening. Only she won’t call it the “one question too many.” She will call it “the greatest question ever.” She will ask, “How do you know he bit it off?”, That is what you need to know about asking the “ultimate question.”. Reviewed in the United States on January 23, 2007. Inscrivez-vous à Yahoo Questions/Réponses et recevez 100 points aujourd’hui. I've used this for year when I had no money, no time and no experts to help me. Watch the video on the right --> what do you think it feels like to travel through space? The Ultimate Question is, “How likely is it that you would recommend (this product, service, company) to a colleague or friend?” The answer scale is a 10-to-0 scale, with 10 defined as “Extremely Likely” to recommend, and 0 defined as “Not At All Likely” to recommend (see chart below). Isn’t a 6 answer much better than a 0 answer? Wednesday, March 4, 2020. Number 42 Explained by Douglas Adams - Also Base 13 Explained, h2g2; link. By coming up with a question that the ultimate answer to was wrong, I believed Mr. Adams to be the most insightful man on the planet when it came to understanding how the Universe actually works. The Ultimate Question is the actual inquiry behind the Ultimate Answer to Life, The Universe, and Everything. This results in an average score somewhere between 10 and 0 that contains all of the information in the original answer scale. The NPS counts a 6 answer the same as a 0 answer, a 5 answer the same as a 0 answer, a 4 answer the same as a 0 answer, and so on. The Ultimate Question is a constantly changing question based on who is asking it and who is being asked. Then you can ask rating questions about various aspects of the customer’s experience, but keep these few in number. Which was "what is 6 times 9". 5. If someone answers an 8 or a 7, the answer simply doesn’t count; it’s not included in the formula. This item cannot be shipped to your selected delivery location. How Big, Far, Hot, and Old is the Universe? "Forty-two!" 4. The proof Fred Reichheld offers about the link between client satisfaction and growth is attractive and powerful. Choose the ultimate question most important to you and write it on a post-it note and stick it on an A3 piece of paper. Did the Dome experience raise any questions for you about the Universe or Life? ", "I checked it very thoroughly," said the computer, "and that quite definitely is the answer. An attorney client relationship is not established by submitting this initial contact information to our office. Save the “ultimate question” or that inference for when you make your argument. 3. 8. The same assertions were repeated and expanded upon in a following book, The Ultimate Question 2.0 by Fred Reichheld and Rob Markey (also a Bain & Company consultant). An Ultimate Question is a question that does not have an answer, or where people cannot agree what the answer might be. 8. When asking questions, what to know about asking the ultimate question: The “ultimate question” is not the same thing as “the one question too many.” The “ultimate question” is the inference that you seek to draw from your line of questioning. president d'une association qui a des dettes a l'urssaf, quels sont mes risques? Once finished, share your designs with the class. How many Vogons does it take to change a lightbulb? The mice, who originally commissioned the Earth, needed something to say for their 5D chat show. The 8 and 7 ratings are called Passives (yellow on the chart above), and those who give a rating of 6 or below are called Detractors (red). A far better measure than the Net Promoter Score is a simple average of the answers to the 10-to-0 scale, where a 10 answer counts as a 10, a 9 answer counts as a 9, an 8 answer counts as an 8, and so on down to 0. The first rule is “do no harm.” That is, your attempts to measure customer satisfaction should not lower your customers’ satisfaction. That question required extensive resources from all the governments of all the planets of the known universe to build a thinking computers. Christian Living Spiritual Growth. Mais à force de les poser pour aller dans le détail, segmentation oblige, et on y ajoutant quelques questions à chaque fois je me demande si on ne dépasse pas le nombre de questions d'un sondage! How did the British change Hong Kong's culture? A fresh and easy insight into customer satisfaction. 'Hitch Hiker's Guide to The Universe' says that the answer to the ultimate question of Life, the Universe, and Everything is 42. Learn more about the program. He is the author of The Loyalty Effect (over 125,000 copies sold), as well as several articles in the "Harvard Business Review" and "The Wall Street Journal.". How does globalisation influence culture today? What can we learn about culture from the local area? Assessment: How can rainforests be used in a sustainable way? Where did our Universe and Earth come from? Believable comparisons of companies with both virtues and flaws would have been more instructive. 1. yelled Loonquawl. Do you know the Lord Jesus Christ as your Savior? When Deep Thought asked, Loonquawl and Phouchg were unable to say what the actual question was. Something went wrong. Find the secrets to getting meaningful feedback from customers and other stakeholders whose opinions and feedback you need to hear. I suggest you and they read it now. 6-7. Thus, to calculate the Ultimate Question, a special computer the size of a small planet was built from organic components and named "Earth". 6-7. Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Assessment: How does fair trade reduce inequalities? What are the core beliefs of Christianity? – Scott Gordon Jun 5 '13 at 16:11 8. The Ultimate Question was sought after the supercomputer Deep Thought revealed the Ultimate Answer to be 42. The Ultimate Question "What do you get when you multiply six by nine" … How did early humans adapt to natural systems? The Ultimate Question is the actual inquiry behind the Ultimate Answer to Life, The Universe, and Everything. How did farming help early human societies? What have we found out about our issue? There was a problem loading your book clubs. 7. It's an easy way to compare dept to department. To refresh your memory: After seven and a half million years of pondering the question, Deep Thought provides the answer: "forty-two." Please choose a different delivery location. What other questions puzzle you about life? Obtenez des réponses en posant vos questions maintenant. One unambiguous question, with answers delivered promptly, can force organizational change, he claims.